11th October 2016
Hager have identified that in their internal quality process control, a raw material non-conformity has been detected.
This raw material non-conformity could affect the correct functioning of Hager 10kA MCB with references as indicated in Appendix CP1 produced between 7th July 2016 and 25th September 2016.
Based on their investigations, this non-conformity could lead to a potential MCB malfunction which may cause fire or electrical shock danger.
For this reason, on the basis of the Precautionary Principle and user safety, they have made the decision to recall Hager 10kA MCB references concerned.
To ensure maximum effectiveness of the operation and to prevent or, at least, minimise danger and risk to users and installers, the following support and cooperation is absolutely essential.
With immediate effect and upon receiving an official letter from Hager, they request that you:
During this process Hager UK is determined to maintain their high standard of customer service. To ensure this they have appointed Mark Gatward (Customer Services Manager) to manage the replacement process and lead their recall team.
For all enquiries on this matter, please contact their MCB Recall team on
Telephone: 01952 675555
Email: mcb@hager.co.uk
Hager would like to remind customers that, in accordance with legal requirements, your full legal liability and responsibility may be involved if you fail to act promptly on the action points listed in this communication.
Hager weblink for more information: http://www.hager.co.uk/news-exhibitions-case-studies/news/all-news/news-archive/2016/mcb-recall/67607.htm
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